Last updated: 2023-03-07
1. Introduction
At Nexon Logistics, we strive to provide our customers with the best possible service. If, for any reason, you need to cancel your order or request a refund, please review our cancellation and refund policy below.
2. Cancellation Policy
- If you need to cancel your order, please contact our customer
service team as soon as possible.
- Orders can only be cancelled before they are dispatched. If the
order has already been dispatched, we cannot cancel the order and you
will need to request a return.
- Orders cancelled before dispatch will be refunded in full.
3. Refund Policy
- If you are not satisfied with your purchase or receive a
damaged/defective item, please contact our customer service team
within 14 days of receipt.
- We will initiate a return process and provide you with a return
authorization number.
- Items must be returned in their original packaging, with all tags
attached and in the same condition they were received.
- Refunds will be issued within 14 days of receiving the returned
item(s).
- Shipping and handling fees are non-refundable.
- Refunds will be issued to the original payment method used for the
purchase.
- Please note that Nexon Logistics reserves the right to refuse a
refund if the returned item(s) are not in their original condition or
if they are returned after the 14-day period.
11. Contact Us
If you have any questions about our cancellation and refund policy.
Our customer service team is available to assist you
Monday through Friday, 9:00 AM to 5:00 PM IST, at
+917764090269 or [email protected].
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